Last updated: 18 May 2026

JIC Refractory Products Ltd (“JIC”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect through our website jicrpl.co.uk, how we use it, and the rights you have under UK data protection law.

We are the “data controller” of any personal data you provide to us through this website.

1. Who we are

JIC Refractory Products Ltd
24b Orgreave Crescent, Sheffield, S13 9NQ
Company number: 5577753
Email: info@jicrpl.co.uk
Phone: +44 (0)114 276 3676

We are registered in England and Wales and operate in accordance with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. The personal data we collect

When you interact with our website, we may collect:

• Contact details you submit via our enquiry, callback or quote forms — typically your name, company name, job title, email address, phone number and the contents of your message.
• Project information — details you share with us about your site, plant, refractory requirements, drawings or specifications.
• Technical data — IP address, browser type and version, device, operating system, time zone setting, and pages visited (collected via cookies and analytics tools — see Section 7).
• Marketing preferences — your consent choices for cookies and any future marketing communications.

We do not knowingly collect special category data (e.g. health, ethnicity, religion). Please do not submit this kind of information through our forms.

3. How we collect your data

• Directly from you — when you fill in a contact, enquiry or callback form, request our brochure, email us, or call us.
• Automatically — when you browse the site, our servers and analytics tools record technical and usage data via cookies.
• From third parties — occasionally from publicly available business sources (e.g. Companies House) or referrals, where relevant to a project enquiry.

4. How we use your data and our lawful basis

We process your personal data under the following lawful bases under UK GDPR Article 6:

Purpose	Lawful basis
Responding to your enquiry, callback request or quote	Legitimate interests / steps prior to entering a contract
Preparing and delivering quotations, designs, installations and maintenance	Performance of a contract
Sending project updates, invoices and service correspondence	Performance of a contract
Sending occasional B2B marketing about our services to existing clients	Legitimate interests (you may opt out at any time)
Sending marketing emails to new prospects	Consent
Website analytics and performance	Consent (via our cookie banner)
Meeting legal, tax and regulatory obligations	Legal obligation
Protecting our website and preventing fraud	Legitimate interests

5. Who we share your data with

We do not sell your personal data. We may share it with:

• Trusted service providers acting on our behalf, such as our website host, email provider, CRM, accounting software, and analytics provider. These providers are contractually required to safeguard your data.
• Professional advisers including accountants, insurers and legal advisers.
• Subcontractors and engineers strictly where required to deliver a project you have engaged us for.
• Government bodies, regulators or law enforcement where we are legally required to do so.

6. International transfers

Some of our service providers (e.g. email, analytics) may be based outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA), UK Addendum to the EU Standard Contractual Clauses, or transfers to countries deemed adequate by the UK government.

7. Cookies and analytics

Our website uses cookies and similar technologies. When you first visit, our cookie banner asks for your consent to non-essential cookies (analytics, performance, marketing).

We use cookies to:

• Make the website function correctly (strictly necessary cookies — no consent required).
• Analyse traffic and improve site performance.
• Personalise content and, where applicable, advertising.

You can change or withdraw your cookie consent at any time via your browser settings or by clearing cookies for our site and revisiting. For full details of the cookies we use, please see our Cookie Policy.

8. How long we keep your data

We only keep your personal data for as long as necessary:

• Enquiries that don’t lead to a project: up to 24 months, then deleted or anonymised.
• Client records (active and historic projects): for the duration of our working relationship and 7 years afterwards, to meet tax, accounting and contractual obligations.
• Marketing data: until you unsubscribe or withdraw consent.
• Website analytics data: typically retained for 14 months.

9. Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you.
• Rectification of inaccurate or incomplete data.
• Erasure (“right to be forgotten”) in certain circumstances.
• Restrict processing of your data.
• Object to processing based on legitimate interests, including direct marketing.
• Data portability — receive your data in a structured, commonly used format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email info@jicrpl.co.uk. We will respond within one month.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

We would, however, appreciate the chance to put things right before you approach the ICO.

10. How we keep your data secure

We use appropriate technical and organisational measures to protect your data, including SSL encryption on our website, restricted access to systems on a need-to-know basis, secure backups, and regular review of our security practices. No transmission over the internet is 100% secure, but we work hard to protect your data and respond promptly to any suspected breach.

11. Children

Our website and services are aimed at businesses and are not directed at children under 16. We do not knowingly collect data from children.

12. Links to other websites

Our website may contain links to third-party sites (for example, partners, suppliers, or social media). We are not responsible for the privacy practices of those sites. Please read their privacy policies before submitting any personal data.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page indicates when it was last revised. Significant changes will be highlighted on our website.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

JIC Refractory Products Ltd
24b Orgreave Crescent, Sheffield, S13 9NQ
Email: info@jicrpl.co.uk
Phone: +44 (0)114 276 3676